Cancellation & Refund Policy

Hosts set the policy

Each experience is supplied and operated by an independent host, who chooses one of three cancellation policies. The policy that applies is shown at checkout, before you pay:

• Flexible

  Full refund up to 24 hours before the experience. Within 24 hours, no refund.

• Moderate

  Full refund up to 48 hours before the experience. Within 48 hours, no refund.

• Strict

  No refunds.

Your legal rights still apply

A host's cancellation policy does not override consumer-protection rights you may have under applicable law — for example, where an experience is not delivered or not performed as described. Those rights apply regardless of the policy shown at checkout.

How refunds happen

Experiencefrontfacilitates refunds through Stripe on the host's account. Approved refunds return to your original payment method; banks typically post them within five to ten business days.

If the host cancels

If a host cancels a departure — for example for weather or safety reasons — you receive a full refund.

No-shows & late cancellations

Cancellations after the policy window, and no-shows, follow the host's policy above.

Group bookings

Group bookings may carry a cancellation fee set in your quote. On cancellation, that fee may be retained and the remainder — including any service fee — is refunded.

How to request a refund

Contact your host using the details in your booking confirmation, or email [email protected] and we'll help. See also our Terms of Service.